Refund and Returns Policy for SHOWTOPIC
Effective Date: February 19, 2025
At SHOWTOPIC, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to make your shopping experience as smooth as possible.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be in its original, unused condition.
- The return must be requested within 30 days of receiving the item.
- The item must be returned with its original packaging, including all tags and labels.
2. How to Return an Item
If you wish to return an item, please follow these steps:
- Contact our customer service team at info@showtopic.xyz or call 602-505-0652 to initiate the return process.
- Provide your order number and the reason for the return.
- Once your return request is approved, we will provide you with a return authorization number and instructions on how to send the item back.
3. Refund Process
Once we receive the returned item and verify that it meets the return conditions, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your payment provider.
4. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Personalized or custom-made products
- Items that have been used or damaged by the customer
5. Return Shipping Costs
The customer is responsible for the return shipping costs, unless the return is due to a mistake made by SHOWTOPIC (e.g., incorrect or damaged item). If the return is the result of our error, we will cover the return shipping costs.
6. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the item you wish to receive. Unfortunately, we do not offer direct exchanges.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at info@showtopic.xyz. We will arrange for a return, exchange, or refund, depending on your preference.
8. Contact Us
If you have any questions about our Refund and Returns Policy, or need assistance with your return, please don’t hesitate to contact us:
SHOWTOPIC
Phone: 602-505-0652
Email: info@showtopic.xyz
Website: https://showtopic.xyz/
We value your business and are dedicated to making sure your shopping experience is enjoyable and hassle-free. Thank you for choosing SHOWTOPIC!